ph65 Privacy Policy – How We Handle Your Personal Data in the Philippines

Your privacy matters to us. This Privacy Policy explains what personal information ph65 collects from Filipino players, how we use it, and the steps we take to keep it safe. By using the ph65 platform, you agree to the practices described here.

Last updated: 2025 Philippines Market Data Protected

1. Who We Are

ph65 is an online sports betting and gaming platform operated for players in the Philippines. When you register an account, place a bet, or use any feature of the ph65 platform, you are sharing personal information with us. We take that responsibility seriously and are committed to handling your data with care, transparency, and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). This policy applies to all users of the ph65 website and mobile app. If you have questions about how your data is handled, please visit our FAQ page for guidance.

2. What Information Do We Collect?

We collect personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The types of information we may collect include:

  • Registration details: your full name, date of birth, email address, mobile number, and username.
  • Identity verification documents: government-issued ID, proof of address, or other documents required for KYC (Know Your Customer) compliance.
  • Payment information: GCash or Maya account details, bank account numbers, and transaction history — used solely to process deposits and withdrawals in Philippine pesos.
  • Device and usage data: IP address, browser type, device identifiers, pages visited, and session duration — collected automatically when you use the platform.
  • Communications: messages you send to our support team and any feedback or survey responses you provide.

We only collect information that is relevant and necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

3. How Do We Use Your Information?

ph65 uses the personal information we collect for the following purposes:

  • Account management: to create, verify, and maintain your ph65 player account securely.
  • Transaction processing: to handle deposits, withdrawals, and betting activity in Philippine pesos through your chosen payment method.
  • Identity and age verification: to confirm that you are at least 21 years old and eligible to use the platform under Philippine law.
  • Regulatory compliance: to meet our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012.
  • Customer support: to respond to your enquiries, resolve disputes, and improve your overall experience on the platform.
  • Platform security: to detect, investigate, and prevent fraudulent activity, unauthorised access, and other prohibited conduct.
  • Service improvements: to analyse usage patterns and improve the features, performance, and content of the ph65 platform.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. We will not sell, rent, or trade your personal data to third parties for their own marketing purposes.

4. Who Do We Share Your Information With?

ph65 may share your personal information with trusted third parties only where necessary and only for the purposes described in this policy. These include payment processors such as GCash and Maya, which require certain account details to facilitate deposits and withdrawals. We may also share data with identity verification service providers who assist us in meeting our KYC and anti-money laundering obligations under Philippine law. In some cases, we are legally required to disclose information to Philippine regulatory authorities, law enforcement agencies, or courts — for example, in connection with an investigation into fraud, money laundering, or other illegal activity. All third parties with whom we share data are required to handle it securely and in accordance with applicable privacy laws. We do not share your data with advertisers or unrelated commercial partners.

5. How Long Do We Keep Your Data?

ph65 retains your personal information for as long as your account is active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Usage and device data may be retained for shorter periods for security and analytics purposes. When your data is no longer needed, we securely delete or anonymise it so that it can no longer be linked to you. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.

6. How Do We Protect Your Data?

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it. All data transmitted between your device and the ph65 platform is encrypted using industry-standard SSL/TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions. We conduct regular security assessments and monitor our systems for suspicious activity around the clock. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities as required by the Data Privacy Act of 2012. While we take every reasonable precaution, no online platform can guarantee absolute security — we encourage you to use a strong, unique password and to keep your login credentials confidential.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by ph65:

  • Right to be informed: you have the right to know what personal data we collect and how it is used.
  • Right of access: you may request a copy of the personal information we hold about you.
  • Right to rectification: you may ask us to correct any inaccurate or incomplete personal data.
  • Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations.
  • Right to object: you may object to the processing of your personal data in certain circumstances.
  • Right to data portability: you may request that your data be provided to you in a structured, commonly used format.
  • Right to lodge a complaint: you may file a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.

To exercise any of these rights, please visit our FAQ page or contact the ph65 support team directly. We will respond to all verified requests within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

ph65 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate the site. We use strictly necessary cookies to ensure the platform functions correctly, as well as analytics cookies that help us understand usage patterns and improve our service. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph65 platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

9. Children and Minors

The ph65 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated information. Parents and guardians are encouraged to use parental controls and to monitor their children's online activity. If you believe a minor has accessed the ph65 platform, please contact our support team immediately through the FAQ page.

10. Changes to This Privacy Policy

ph65 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of the ph65 platform after any changes have been posted constitutes your acceptance of the updated policy. If you have concerns about any changes, please visit our FAQ page or reach out to our support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph65 handles your personal data, please visit our FAQ page for answers to the most common questions from Filipino players. You may also contact our data privacy team directly at [email protected]. We are committed to addressing all privacy-related enquiries promptly and in accordance with the Data Privacy Act of 2012.

Your Privacy at a Glance

Data Kept Secure

All data transmitted on ph65 is encrypted with SSL/TLS. Access to your personal information is restricted to authorised staff only, and our systems are monitored around the clock for suspicious activity.

Your Rights Are Protected

Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. Contact our support team at any time to exercise your rights as a data subject.

No Data Selling

ph65 will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate the platform, process payments, and meet our regulatory obligations in the Philippines.

Payments Stay Private

Your GCash, Maya, or bank details are shared only with the payment processors needed to complete your transactions in Philippine pesos. Payment data is never stored beyond what is required for transaction records.

Cookies You Control

We use cookies to keep the platform running smoothly and to understand how Filipino players use ph65. You can manage or disable cookies through your browser settings at any time without losing access to the platform.

Questions? Ask Us

If anything in this policy is unclear, our FAQ page has answers to the most common privacy questions from Filipino players. You can also reach us directly at [email protected] for account-specific concerns.

Ready to Play with Confidence?

Now that you know how ph65 protects your data, join thousands of Filipino players already enjoying sports betting and gaming on a platform that puts your privacy first.